Durable consumer goods / General supplies

When deciding whether to repair or replace a device, a structured assessment model can be applied which covers four factors:

1. Repair Cost Ratio (40%) – Repair is usually the preferred option, provided that the cost is proportionate to the value of the product. If the repair costs exceed 60–70% of the original purchase price, replacement should generally be considered.
2. Product Age (30%) – Products that have already passed a significant proportion of their expected service life may be at greater risk of future failures, particularly following major repairs.
3. Technical Feasibility (20%) – Whether a repair is possible depends on the availability of spare parts, reasonable repair times and the ability to carry out the repair safely.
4. Environmental Impact (10%) – Repairing an item is often the more sustainable option. However, replacing it with a product that is significantly more energy-efficient can bring long-term benefits for the environment.

The following guidelines can serve as a point of reference when comparing repair costs with the product’s original purchase price:

These guidelines are for reference only. The right decision always depends on the overall picture – including the age of the equipment, the availability of spare parts and its general condition.

In addition to repair costs and the age of the product, the following points should be taken into account:

• Environmental impact – Repair is generally preferable, as it extends the product’s lifespan and reduces waste. However, replacing products with significantly better energy efficiency can sometimes offer greater long-term benefits for the environment.
• Availability of spare parts – Whether a repair is feasible depends on whether the necessary spare parts are available within a reasonable timeframe.
• Safety and regulatory compliance – Repairs must be carried out safely and in compliance with applicable regulations. If this is not possible, replacement may be necessary.

Many of our own-brand products can be inspected, serviced and repaired, provided this is technically feasible and safe to do so. Repair options depend on the product model, the age of the product and the availability of local services. Please contact your local store, an authorised service centre or customer services for assistance.

The availability of spare parts depends on factors such as the following:

• Product category
• Model generation
• Technical compatibility
• Safety requirements
• Regional service availability

Some spare parts can be supplied directly to customers, whilst others may only be available through authorised or qualified service providers.

For certain product categories, selected spare parts may remain available for several years after a model has been discontinued, subject to legal requirements, technical feasibility and availability from suppliers. Please contact your local store, an authorised service centre or customer services for model-specific information.

Some components form part of safety-critical or technically specialised systems and may require:

• specialist tools
• product calibration
• safety precautions relating to electrical systems or refrigerants
• qualified or certified technicians

To ensure safety, performance and compliance with legal requirements, certain repairs may only be carried out by authorised or qualified service providers.

To help identify the correct spare part, please provide:

• product model number
• serial number
• purchase information (if available)
• description of the issue

Our customer service team or authorized service providers can assist you.

Certain repair and maintenance information may be available to qualified specialist workshops, where required by the applicable regulations. For general advice on troubleshooting and operation, please refer to the user manual or contact customer services.